2026 Annual Member Conference
Dr. Linda Duxbury
Dr. Linda Duxbury
Norah Marsh
Norah Marsh
Norah Marsh is the Founder and CEO of Marsh and McMahon Executive Consulting Services. She has more than 33 years of experience in public education, serving in three school districts, including as Director of Education at the Durham District School Board and as CEO of a provincial crown agency.
As Director of Education for the Durham District School Board (DDSB), her mandate was to support the renewal of organizational culture, which had been publicly reported in news media as negative. During her tenure, the Board was recognized by Forbes Canada as one of the top ten employers in Canada, while student achievement results exceeded the province’s in all indicators.
Since 2023, Norah has provided consulting services related to strategic planning, workplace culture, and leadership development to a range of not-for-profit organizations, including seniors’residences, public library associations, principal associations, government agencies, social service organizations, universities, and district school boards. She has worked with organizational leaders across Canada, as well as internationally in Ireland, Mexico, Sweden, Australia, China, and Colombia.
Agetha Suszk
Agetha Suszk
Agatha Suszek practises employment and labour law, with a focus on advising school boards and educational institutions on complex workplace, governance, and regulatory matters. She works closely with clients on a broad range of issues affecting the education sector, including human rights and accommodation obligations, disability management, workplace health and safety, employee discipline, terminations, workplace investigations, artificial intelligence, and regulatory compliance. Her practice is closely aligned with the challenges facing school boards in maintaining safe, healthy, and productive workplaces while meeting their legal and operational obligations.
Brigette Kent
Brigette Kent
Brigitte joined SBCI in January 2024 bringing a wealth of experience and a diverse background. From running a Dance School to selling Boats, she has cultivated a range of skills. However, her greatest expertise lies in Disability, Case Management, and Adjudication. She has worked in these areas within the insurance industry and for third party providers. Her experience and knowledge have played an important role in developing SBCI’s Adjudication and Case Management Services. Brigitte has also served as the acting Ombudsman for the OmbudService for Life & Health Insurance in her role as Executive Director, further highlighting her commitment to ensuring fair and ethical practices.
Chris Broadbent
Chris Broadbent
Chris is currently the Senior Health and Safety Consultant for the School Board Cooperative. He joined SBCI in April 2018 following a 30-year career as the Manager Health & Safety for the Toronto District School Board and the former Toronto Board of Education.
Chris is well known and respected for his H&S expertise and has represented school boards on a variety of Provincial committees including his current involvement on the Provincial Working Group for Health and Safety as the H&S Specialist for the Public-School Bord Trustee Association
He has spoken at many Provincial, National and International conferences and workshops sharing his knowledge in Health and Safety, Environment and Emergency response.
Chris has been married to Helen for 38 years and they have 5 children and 6 grandchildren and moved to St Thomas 7 years ago where he continues to pursue his passion for golf.
Figen Dalton
Figen Dalton
With over 30 years of experience in the areas of workers’ compensation, safety, and disability management, in both public and private sectors, medium to large and multi-site unionized environments, Figen brings to her clients a strategic management approach, including data analytics, program design and evaluation, training delivery, mediation, settlement and appellate representation as well as claims management. Formerly a senior adjudicator with the Ontario workers compensation board, Figen has an honors’ graduate degree from the University of Toronto in Labour Relations, and diploma in Health & Safety from Ryerson University, now known as Toronto Metropolitan University, and professional designation as a Certified Health & Safety Professional, Disability Management Professional and licensed Paralegal.
Judi Goldsworthy
Judi Goldsworthy
Judi Goldsworthy is the Director of Health & Safety Services at SBCI. She is a Canadian Registered Safety Professional (CRSP) and a Chartered Manager (C.Mgr.) that is passionate about Health & Safety. Judi has more than 30 years of experience in Health and Safety within the public education sector and also brings extensive experience in WSIB matters, Disability Management, Attendance Support and Workplace Wellness, bringing a holistic approach to health and safety.
Kathleen Gratton
Kathleen Gratton
Kathleen is a business and people leader with a career focused on disability management and workplace health. As a subject matter expert, Kathleen has spent much of her career in leadership roles, translating strategy into practical, client-focused solutions. In her role as Chief Workplace Support Officer, she has oversight of SBCI’s Workplace Support Services, including Disability Support, Attendance Support, and Mental Health and Well-being as well as SBCI’s Adjudication/Case Management Service and the annual provincial Absence Study. Over the past 16 years Kathleen has worked with more than 40 school boards, working closely with their HR, Business, and Leadership teams to respond to evolving school board needs, strengthen employee support, and implement leading-practice programs that drive measurable impact.
Kelly Melanson
Kelly Melanson
Kelly is a licensed paralegal, bilingual business leader, and subject matter expert with 35 years of experience in the field of workers’ compensation and disability claims management. In his role as Chief WSIB Officer, he has oversight over SBCI’s Workers’ Compensation and Actuarial Services. Over his more than 25 years at SBCI, Kelly has provided services to Ontario school boards as a bilingual Workers’ Compensation Consultant, Director of the Worker’s Compensation Service and a senior leader.
Riley Morisson
Riley Morisson
Riley Morrison is a Workplace Support Consultant with nine years of school board experience. Her expertise in complex disability management, attendance support programs, school board mental health programming, and workplace wellness initiatives enables her to provide informed guidance to member boards. Riley has a keen interest in psychological health and safety and remains current on industry best practices and trends to support healthy, resilient workplaces.
Sari Taha
Sari Taha
Prior to joining SBCI, Sari spent 22 years at the Halton District School Board serving in various roles, including most recently as Superintendent of HR. He was a key member of the senior leadership team for the Board, where he provided strategic human resources direction and advice to the Director of Education, the senior leadership team and the Board of Trustees. Sari was as a Member of the Labour Relations Council (LRC) for the Ontario Public School Boards’ Association (OPSBA), and has served on a variety of provincial and school board committees including the Council of Senior Human Resources Officials. Sari holds an Honours Bachelor of Commerce with a major in Public Management from the University of Guelph, a Master of Arts degree with a specialization in Public Policy and Administration from McMaster University. He is a Certified Human Resources Leader from the Human Resources Professional Association (HRPA).
Shoba Ungurian
Shoba Ungurian
Shoba brings over 25 years of experience in Workplace Support Services. She combines extensive technical expertise with a strong commitment to helping school boards create healthy, productive, and inclusive workplaces via Disability Support, Attendance Support, and Mental Health and Well-being programming. Shoba holds a Bachelor of Commerce (Hons) degree and a Certificate in Rehabilitation Case Management (RCMC) and is a Certified Disability Management Professional (CDMP).
Susan Postill
Susan Postill
Susan has more than 30 years of experience in the Workers’ Compensation field. Susan provides bilingual guidance, advice, and appeals representation for many Ontario school boards.
She is a graduate of Queen’s University, the University of Trinity College in the University of Toronto and the University of Alberta.
She is an Ontario lawyer, a Certified Disability Management Professional and she holds a Certificate in Health & Safety from Ryerson University, now known as Toronto Metropolitan University.
Since 1997, she has worked exclusively in the field of workers’ compensation handling over 1000 appeal files for Canada Post, CN Railways, Canadian Pacific Railways and many school board members of the School Boards’ Cooperative Inc.
Tina Cassidy
Tina Cassidy
Tina Cassidy is a Workplace Support Services Consultant with SBCI who partners with Ontario school boards to address disability and attendance management, workplace mental health and well-being, and other complex employee matters. Drawing on extensive experience in disability management, long-term disability, and a legal background in litigation and injured worker advocacy, she helps school boards navigate challenging workplace issues with confidence and care. A Certified Workplace Wellness Practitioner and experienced facilitator, Tina brings practical insight, engaging discussion, and a human-centred perspective to her work with leaders, HR professionals, and workplace support teams.
Registration & Breakfast / Exhibits & Networking
Registration & Breakfast / Exhibits & Networking
Welcome Address
Welcome Address
Keynote Address - Employee Overload: Balancing Work with Life with a Heavy Workload
Many employers implement family-friendly policies such as flextime and compressed work weeks but do not always achieve the desired results. This presentation explores why many family-friendly practices fail to deliver the intended outcomes when they are implemented within a culture that focuses on hours worked rather than output, where “presenteeism” is equated with productivity.
The session will begin by examining why employee workloads, particularly at the managerial and professional levels, have increased over the past several decades. It will then explore the impact of high workloads on employees and the organization’s bottom line. The presentation will conclude with practical suggestions for reducing workloads without necessarily hiring additional staff.
Morning Workshop - Capable Managers: The Scarcest Resource of Al
This presentation draws on Duxbury and Higgins’ research on supportive management (n = 100,000) to explore the critical role of managers within an organization.
The session will begin by outlining the behaviours associated with effective and ineffective management and examining the difference a supportive manager can make to key employee and organizational outcomes. The discussion will then explore why many managers struggle with the “people” side of their role and identify potential solutions.
The final section will offer practical suggestions for managers on how to manage upwards and identify actions they can take within their own areas to support their teams and the organization.
Lunch, Exhibits & Networking
Lunch, Exhibits & Networking
Workplace Culture: Achieving Wellbeing in a BANI World
In today’s BANI (Brittle, Anxious, Nonlinear, Incomprehensible) environment, HR leaders in schoolboards are uniquely positioned to shape workplaces where staff feel supported, valued, and able to thrive. As well-being continues to be a key priority, there is an opportunity to move beyond standalone initiatives and embed well-being into the everyday culture of our organizations.
This engaging workshop focuses on how well-being is experienced through daily interactions, leadership practices, and organizational conditions. It highlights the powerful role HR professionals play in fostering environments where voice, trust, and psychological safety are part of the fabric of work.
Participants will explore:
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How to strengthen well-being through intentional culture-building
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The impact of everyday interactions on staff experience
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Strategies to amplify employee voice and build trust
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Leadership and organizational practices that support engagement and belonging
Grounded in the realities of school systems, this session offers practical approaches to cultivating a more human-centred, resilient workplace, where well-being is not an add-on, but anembedded and sustainable way of working.
Breakout Sessions
Beyond the Medical Condition: A Holistic Approach to Disability Management and Employee Support
Because the medical condition is only part of the story.
An employee may have a medical condition. But it alone rarely tells us the whole story of what is preventing someone from returning to work, remaining at work, or succeeding once they are back.
The biopsychosocial approach recognizes that an employee’s health, recovery and ability to work are influenced by much more than their medical condition. Psychological factors, relationships, workplace culture, job demands, organizational practices and the broader circumstances can all shape the experience of absence, recovery and return to work.
So, what happens when we focus only on the medical condition?
We can miss the barriers that matter most.
This panel discussion will explore how taking a holistic, employee-centred approach to disability management and workplace support can help identify those barriers and lead to more meaningful and sustainable outcomes. We’ll look at the psychosocial factors that can influence an employee before, during and after an absence, and explore how understanding the whole person can lead to more effective, individualized support.
We’ll also examine the role of workplace culture and the psychosocial work environment. A psychologically healthy and safe workplace doesn’t just support recovery and return to work. It can also help prevent disability-related absences by addressing psychosocial risks, strengthening engagement and resilience, and creating conditions where employees can remain connected to work and thrive.
Participants will leave with a practical understanding of the biopsychosocial model and how it can be applied to disability management. We’ll explore how prevention, workplace well-being, accommodation, case management and employee support can work together to improve the employee experience, strengthen organizational outcomes and create healthier, more sustainable workplaces.
Because effective disability management starts with seeing the person, not just the medical condition.
Supporting Employee Mental Health in Complex School Environments
Seeing the risks that aren’t always visible.
How do you measure the risks that live in silence; the ones people stop talking about but never stop feeling?
Most school boards can easily identify operational risks, yet few can see their psychosocial ones.
What is the true cost of not seeing them? Are we fully aware of the long-term psychological harm created by gaps in our systems, policies, processes, and training?
Psychosocial hazard blind spots are like walking into a high-risk environment without PPE. The danger isn’t always visible, but the exposure is real, cumulative, and often overlooked. Over time, these risks can show up as disengagement, absenteeism, retention challenges, strained trust, and performance concerns that may be misunderstood as individual issues rather than signals of broader workplace strain.
Preventing psychosocial hazards isn’t just a wellness initiative; it is an operational responsibility and a core component of whole person protection. School boards that learn to see these silent risks can strengthen culture, reduce harm, and build environments where staff and students can genuinely thrive.
In this session we will share our insights and recommendations based on our experience with school boards in implementing the CSA Standard Z1003 on Psychological Health & Safety in the Workplace.
Most importantly, participants will leave with a clearer understanding of what to look for, where the risks may be hiding, and what Boards can do to move from reacting to psychological health concerns to proactively managing psychosocial risk.
Because you can’t manage a risk you can’t see.
From Evaluation to Action
Using SBCI’s Leading Practices to Strengthen Workers’ Compensation, Workplace Support and Health & Safety Programs
What if you could step back from individual programs and see the whole picture of how your Board is managing absence, injury, disability, health and safety, and employee well-being?
This session will explore how school boards can use SBCI’s Leading Practices to conduct a comprehensive evaluation of their Worker’s Compensation, Workplace Support Services and Health & Safety programs, identify where the system is working well, and uncover the gaps, duplication and missed opportunities that may be affecting outcomes and driving unnecessary costs.
Rather than looking at WCB, Workplace Support and Health & Safety as separate functions, the evaluation looks at how well these programs work together as a system. It asks the questions that matter to leaders:
Do we have senior leadership buy in, culture, strategy, policies, resources, data and case management practices in place? Are our programs effective and well-integrated? Are we using our data to identify opportunities for prevention and early intervention? And most importantly, are all these pieces working together to deliver comprehensive programming?
Leading Practices provide a practical framework for answering those questions. The evaluation gives leaders a clear picture of where their programs are today, where the gaps and opportunities exist, and where investments in prevention, early intervention, case management and program effectiveness could have the greatest impact on outcomes and costs.
Ultimately, this is about moving from managing individual programs to managing the system as a whole.
Comprehensive programming means having preventative measures in place, as well as the right support to promote employee health and well-being, intervene early when concerns arise, and effectively manage absence, injury and disability when they occur. When these pieces work together, Boards can improve employee outcomes, support student success and, importantly, identify meaningful opportunities to reduce the significant costs associated with absenteeism.
Legal/governance considerations for employers when implementing Psychological Health and Safety Programs/Policies
This presentation will explore employee wellbeing as the foundation for student success through four key themes: legislative obligations, implementation, governance, and student outcomes. It will explore: (i) employers’ obligations relating to workplace mental health, harassment, accommodation, and disability management; (ii) how to implement effective psychological health and safety programs, including risk assessments, policies, training, and reporting processes; and (iii) the role of senior leadership and boards in oversight, accountability, and organizational culture. The session will also examine how employee wellbeing affects the ability of educators and staff to deliver positive outcomes for students. The presentation will provide actionable strategies to strengthen workplace wellbeing while supporting student success.
Networking Event
Networking Event